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"The past is not dead; it is not even past."

領導力是激勵他人實現他們認為不可能的事情。

When you want to change things, you can't please everyone. If you do please everyone, you aren't making enough progress.

When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.

一個組織的流程質量決定了其產品和服務的質量。