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The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

Leadership in forestry means making tough decisions today for a better tomorrow.

Courage in monetary policy is not the absence of fear but the judgment that something else is more important than fear.

The piano is my first love.

What is necessary to change a person is to change his awareness of himself.

The only way to truly understand something is to do it yourself.